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Frequently Asked Questions

1. How do I browse through this site?

The upper left side of the website contains a Product Category of products that are carried by the store. Select the product family that you are interested in by clicking on the Product family. You will be linked to the section of products you selected. Select the item family by clicking on the Product Category type. The left frame will now display a choice of specific Product Groups within this category. Click on the Product you wish to examine to purchase. Scroll through the various Product variations until you find the product of the appropriate size, color or type.

2. How do I order products?

When Items in your shopping cart meet your approval, you are ready to checkout your order!

Once you are on a product page and have decided which product you want to buy, enter the quantity in the quantity: box. Click on the yellow button Add to Cart, to add the item to your order.

At any time, while on a product page you may view your order by clicking on the blue shopping cart button on the upper right side of the product page. To modify the quantity of any item ordered, input the desired quantity and select the Recalculate Order button. To delete an item click on DELETE. To save an item to return and purchase at a later time click on Wish List. If you want to add new items return to the correct page and select additional items to be added to your order. When you have completed your order, select the Check Out button below to connect to our secure directory and complete the order process. Click on the Continue Shopping button to return to your last shopping session and continue shopping. Click on the Checkout button to process your order.

Once this has been done, you will be prompted for shipping and mailing instructions. This is the final step in completing your order. You are now connected using a secure (SSL) connection and all information is transmitted in an encrypted form. You should see a small key (Netscape) or lock (IE) indicating that your browser is communicating securely with our web store. Complete the form and click on Continue Checkout to continue on to the final order confirmation. At this phase you will be asked to verify all the information that is listed on this page. Click on the Checkout button to complete the order.

After your confirmation, you will be given an order confirmation number, the order will be placed with us and you will receive a confirmation via e-mail when the order is being processed.

Please keep track of this confirmation number!

Your order is complete!

3. Can I E-mail anyone about a product I like?

Yes, you can. Click on the E-mail to a friend button located by each product description. You will link with an e-mail form about the product you have chosen.
In the box next to the To E-Mail Address: enter the URL (e-mail address) of the person you want to view the product you have chosen.

In the box next to the CC E-Mail Address: enter the URL of a second you may want to view the product. (this is optional)

In the box next to the From E-Mail Address: enter your URL.

In the box next to he subject: enter a very brief title to this message.

At this point you may press the submit button and send this e-mail or you could change the content of the message itself by clicking in the message box and entering your own text.

Your friend, receiving this e-mail will have a link to click on and view the product you have chosen.

4. How do I search for products on your site?

At the upper right side of each page, you will find the word "Search". When clicked you will link with a special "Search" page where you may enter a keyword, any word, exact phrase, or select a category to find your product.

5. How do I customize my search?

Customers can use the Advanced Search Engine to search our inventory using the following criteria: All keywords, any keywords, or an exact match. Customers can also search a specific Category, Manufacturer, and Vendor, as well as confining the search to items within a certain price range, or items that were added to the inventory within a certain date range. The search can also be made to display only items that are currently on sale.

6. Where do I find specific projects?

There are two ways to retrieve this information. One way is to click on the "Search" link located on the upper right side of the page. Click on the "All categories" box and select a category of your choice. Click on the yellow "Go" button. You should be viewing a "search results" page. Click on the "refine search" box and select the project of your choice. The second way to select project is to click in the menu on your category choice. Once you are linked with the category page, on the left side of the page under the main menu you will see links for the specific projects. Click on the project of your choice and have fun.

7. What forms of payments do you accept?

We accept Visa, MasterCard, Checks, Electronic checks, Money Orders, purchase orders, COD, denominated in U.S. dollars and drawn on a U.S. bank. Checks must also have a valid nine-digit bank routing number (ABA code), located on the bottom of the check. All transactions are processed on our secured servers and are encrypted. You also have the option to place phone or fax orders in your. In a phone or fax order, you submit your information, then print the order page and either fax it or call it in. This option is available to the customers that still prefer this method of ordering because it eliminates the necessity of sending credit card data across the Internet.

8. How do I track my order?

After processing your order you will have the option to print your order. On the top of your order page you will find your order number. Keep that number for future reference. When you submit your order, an e-mail is sent to you confirming your order and order number. After your shipment leave our warehouse, you will receive an email containing instructions for tracing your package(s). You may send an email to our service department requesting assistance.

9. Do you provide advise on different projects?

If you have any questions regarding types products that should be used for a specific projects, please e-mail our customer service department at service@TheCraftShop.com and submit your request.

10. How do I create an account?

To create an account with The Craft Shop you may click on the Open Account button on the menu to left. You may also click here to fill out an application.

11. What is a wish list?

Our Wish List is a useful tool you can use to keep track of products you might need later, or as a list you can send to someone for gift ideas.

When you find a product you're interested in simply click the Wish List button (located just next to the E-mail a friend button) located on any product page. Within your Wish List you can email your list to someone, remove products, buy selected items, or return to shopping to get additional items.

12. Do you charge a sales tax on the orders?

Sales taxes will applied to all orders being shipped to a New York address, which is the location of our corporate and warehouse offices.

13. What is your return policy?

If you are not satisfied with your purchase for any reason, return the unused portion within 30 days of receipt for a prompt refund. Returns may be subject to a 15% restock fee. Drop Ship and custom order items are not returnable.