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How do I order
products? |
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When Items
in your shopping cart meet your approval, you are ready
to checkout your order!
Once you are
on a product page and have decided which product you
want to buy, enter the quantity in the quantity:
box. Click on the yellow button Add to Cart,
to add the item to your order.
At any
time, while on a product page you may view your order by
clicking on the blue shopping cart button on the
upper right side of the product page.
To
modify the quantity of any item ordered, input the
desired quantity and select the Recalculate Order
button. To delete an item click on DELETE. To
save an item to return and purchase at a later time
click on Wish List. If you want to add new items
return to the correct page and select additional items
to be added to your order. When you have completed your
order, select the Check Out button below to connect to
our secure directory and complete the order process.
Click on the
Continue Shopping button to return to your last
shopping session and continue shopping. Click on
the Checkout button to process your order.
Once this
has been done, you will be prompted for shipping and
mailing instructions. This is the final step in
completing your order. You are now connected using a
secure (SSL) connection and all information is
transmitted in an encrypted form. You should see a small
key (Netscape) or lock (IE) indicating that your browser
is communicating securely with our web store.
Complete the form and click on Continue Checkout
to continue on to the final order confirmation. At
this phase you will be asked to verify all the
information that is listed on this page. Click on
the Checkout button to complete the order.
After your
confirmation, you will be given an order confirmation
number, the order will be placed with us and you will
receive a confirmation via e-mail when the order is
being processed.
Please keep
track of this confirmation number!
Your order
is complete!
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Can I E-mail anyone
about a product I like? |
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Yes, you can. Click on
the E-mail to a friend button located by each
product description. You will link with an e-mail
form about the product you have chosen.
In the
box next to the To E-Mail Address: enter the URL
(e-mail address) of the person you want to view the
product you have chosen.
In
the box next to the CC E-Mail Address: enter the
URL of a second you may want to view the product. (this
is optional)
In the
box next to the From E-Mail Address: enter
your URL.
In the
box next to he subject: enter a very brief title
to this message.
At this
point you may press the submit button and send
this e-mail or you could change the content of the
message itself by clicking in the message box and
entering your own text.
Your
friend, receiving this e-mail will have a link to click
on and view the product you have chosen.
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How
do I search for products on your site?
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At the upper right side of
each page, you will find the word "Search". When
clicked you will link with a special "Search" page where
you may enter a keyword, any word, exact phrase, or
select a category to find your product.
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How do I
customize my search? |
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Customers can use the
Advanced Search Engine to search our inventory using the
following criteria: All keywords, any keywords, or an
exact match. Customers can also search a specific
Category, Manufacturer, and Vendor, as well as confining
the search to items within a certain price range, or
items that were added to the inventory within a certain
date range. The search can also be made to display only
items that are currently on sale.
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Where do I
find specific projects? |
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There are two ways to
retrieve this information. One way is to click on
the "Search" link located on the upper right side of the
page. Click on the "All categories" box and select
a category of your choice. Click on the yellow
"Go" button. You should be viewing a "search
results" page. Click on the "refine search" box
and select the project of your choice. The second
way to select project is to click in the menu on your
category choice. Once you are linked with the
category page, on the left side of the page under the
main menu you will see links for the specific projects.
Click on the project of your choice and have fun.
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What
forms of payments do you accept? |
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We accept Visa, MasterCard,
Checks, Electronic checks, Money Orders, purchase
orders, COD, denominated in U.S. dollars and drawn on a
U.S. bank. Checks must also have a valid
nine-digit bank routing number (ABA code), located on
the bottom of the check. All transactions are
processed on our secured servers and are encrypted.
You also have the option to place phone or fax orders in
your. In a phone or fax order, you submit your
information, then print the order page and either fax it
or call it in. This option is available to the customers
that still prefer this method of ordering because it
eliminates the necessity of sending credit card data
across the Internet.
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How do I track my
order? |
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After processing your order
you will have the option to print your order. On
the top of your order page you will find your order
number. Keep that number for future reference.
When you submit your order, an e-mail is sent to you
confirming your order and order number. After your
shipment leave our warehouse, you will receive an email
containing instructions for tracing your package(s).
You may send an email to our service department
requesting assistance.
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Do
you provide advise on different projects?
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If you have any questions
regarding types products that should be used for a
specific projects, please e-mail our customer service
department at
service@TheCraftShop.com and submit your request.
We can make
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How do I create an
account? |
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To create an account with
The Craft Shop you may click on the Open Account
button on the menu to left. You may also
click here to fill
out an application.
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Do
you charge a sales tax on the orders?
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Sales taxes will applied to
all order being shipped to a New York address, which is
the location of our corporate and warehouse offices.
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What is a wish list?
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Our Wish List is a
useful tool you can use to keep track of products you
might need later, or as a list you can send to someone
for gift ideas.
When you find a
product you're interested in simply click the Wish
List button (located just next to the E-mail a
friend button) located on any product page.
Within your Wish List you can email your list to
someone, remove products, buy selected items, or return
to shopping to get additional items.
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What is
your return policy? |
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If you are not satisfied
with your purchase for any reason, return the unused
portion within 30 days of receipt for a prompt refund.
No questions asked.
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