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Customer Service

Do you have a question about shopping at The Craft Shop? Choose one of the topics listed below to get the information you need. If you need further assistance, please contact us and we will be happy to assist you!

Deliveries, Returns & Order Tracking

Delivery Information
Return Policy - Refunds, exchanges, etc.
Order Tracking - Check the status of your order.
Product Availability - Are my products in-stock.

Managing Your Account

How to register - Sign up today!
Password - Forgot your password?

Placing Your Order

Order Confirmation - How to get order details
Credit Card Security - Our site is safe & secure
Saving Orders - Finish ordering products later!
Order-By-Phone - Operators are available!
Mail-In Rebates - Save more on your order!

Finding Products

Time Savers - Find your products faster!
Searching The Craft Shop - It's as easy as 1-2-3!
Product Availability - Are my products in-stock?
Product Highlights - Learn about special offers!

Policies & Legal Information

Legal Notices

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